Strengthening Our Gemba Capability

Enhancing the Technical Capability of Our Manufacturing Workplace

Systems and Status in FY2016

Globalization of Komatsu's production organization is progressing and the manufacturing workplace requires a high level of technical capability. We have designated the third Saturday of every October as “Technical Day” and hold all-Komatsu technical competitions on this day. Participants include employees from overseas subsidiaries and business associates, whose aim is to maintain and improve the Komatsu Group's technical capabilities by mutually dedicating themselves to their studies.

In addition, Komatsu established the Meister system for passing down technical capabilities from the production site in FY2006. Techniques and skills that merit handing down are divided into 9 fields of 15 capabilities, and a First Meister is certified for each capability.

Under Komatsu's Mother Plant System, production plants with product development capability are positioned as Mother plants, which are responsible for overseeing the safety, quality, cost and delivery of overseas Child plants that produce the same products. Meisters are certified for their high level of proficiency in specific technical areas and dedicate their time to guiding and nurturing engineers at plants in Japan as well as at overseas Child plants.

Komatsu is also enthusiastically conducting improvement activities. Every year on the third Saturday of November, we hold the all-Komatsu quality control competitions, and similar to the technical competitions, many people from overseas subsidiaries and business partners in the supply chain participate.

DATA

Status of Human Resource Development at the Manufacturing Gemba

  FY2014 FY2015 FY2016
All-Komatsu Technology Olympics

Number of participants

202

195

193

From overseas

47 (11 countries)

36 (11 countries)

32 (11 countries)

All-Komatsu QC Competition

Number of participants

78

87

98

From overseas

25 (13 countries)

26 (12 countries

34 (13 countries)

Status of Dispatching Technicians from Japan to Overseas Plants and Distributors

2016 Main Countries of Dispatch

U.S.A., Angola, U.K., Italy, India, Indonesia, Sri Lanka, Thailand, China, Chile, Germany, Dubai, Panama, Philippines, Jordan, Russia

Services Personnel Human Resource Development

Building a Structure Centered on the Department for Promotion of Distributor HR Development

The services personnel, who support our customers with the operation of our products that they have purchased, play a very important role in Komatsu's “Quality and Reliability.” Komatsu puts a lot of effort into the human resource development of our distributor services personnel all over the world. We have two training programs for services personnel human resource development: internal human resource development for services support and distributor human resource development.

We have created an internal training program called “Techno Service School” for training our Japanese staff, and the Komatsu Human Resource Development Center for training essential personnel who will be working at future mining sites, and conduct planned training within departments and at overseas sites by rotation.

Distributor human resource development, depending on the content, will be created or supported by the head office, and for the basic courses on products and services, Komatsu provides the curriculum and training materials and conducts the training on site (at the local company and distributors). We also provide advanced courses by inviting senior managers and mechanics to Japan to conduct the training, and technical training provided by the local company's training center (mother training center) for more specialized training. Having set up this educational environment, we will conduct tests to assess knowledge levels in order to gage the competitive capabilities of the distributor and develop a practical training program that is combined with sales promotion activities.

TOPICS

Asia Training & Demonstration Center Opened in Thailand

Komatsu opened the Asia Training & Demonstration Center in Thailand to reinforce its training capability for distributors in Asia. In November 2016, Komatsu began training there.

Komatsu has a network of 13 distributors in 20 countries of Asia, keeping the top market share*1 in Asia. As part of strengthening Asian business in its mid-range management plan launched in the current fiscal year, Komatsu is adding to its powerful support for distributors' human resource development in order to further reinforce its business foundation for the future, and therefore opened the Center for Asian distributors.

Located in Chachoengsao Province, about 60km east of Bangkok, the Center occupies an area of about 77,000 m2. The Center offers a variety of training programs, such as for sales, parts, service, and machine operation, needed for distributors of Komatsu construction equipment and forklift trucks. Equipped always with over 20 different models, the Center meets a wide range of uses, from product and technical trainings for distributors, to machine demonstration and trials, as well as operator training for end-customers to promote sales. Komatsu plans to accommodate over 2,000 trainees and customers annually from March 2017.

Komatsu operates 19 training centers in 16 countries worldwide. Komatsu will transfer its training know-how, nurtured in Japan and overseas, to the Center to the fullest extent and implement strong support for the human resource development of Asian distributors, thereby contributing to further growth of distributors.

  • 1 Based on Komatsu's research
Training & Demonstration Center

[Overview of Asia Training & Demonstration Center]

Name
Asia Training & Demonstration Center
Address
10/9 Moo 5, TambonTha Sa-An, Aumpher Bang Pakong,Chachoengsao, Thailand 24130
Grounds area
77,392 m2
Main facilities
Workshop (for technical training of maintenance and repairs of actual products), machine demonstration and operator training area, actual products, classrooms, multi-purpose hall, viewing seats (for machine demonstration), and lounge
Investment
JPY2.5 billion
Number of employees
16
  • Note: Asia Training & Demonstration Center is affiliated with Komatsu Parts Asia Co., Ltd., a Komatsu subsidiary in Thailand.